Overview:
An unexpected event occurred when a prominent matrimonial services provider faced a critical server crash on their Citrix Xenserver, hosted on a DELL EMC Powervault ME5024. With 50 TB of data spread across 12 LUNs, each containing 50
essential VMs, their operations were at risk. Stellar Data Recovery in Chennai averted this disaster by successfully restoring all vital
VMs, ensuring the company’s continued seamless services.
Client Background:
The client is a pioneer in providing online matchmaking services, catering to its users’ diverse matrimonial needs. The core of its operations relies on hosting numerous VMs housing personal data, including photos and videos, essential for matchmaking services.
Addressing Key Challenges in Data Recovery:
The organization faced a daunting challenge: The server crash rendered their critical VMs inaccessible due to missing LUN headers. This compromised their ability to deliver seamless matchmaking services, emphasizing the urgency for robust
data recovery assistance.
Stellar Data Recovery promptly assisted by employing a careful recovery strategy to restore the matchmaker’s crucial VMs, ensuring uninterrupted service delivery.
Specifications & Challenges:
- Server Configuration: Citrix Xenserver hosted on DELL EMC Powervault ME5024
- HDD Configuration: 24 Dell SAS HDDs with a total capacity of 54 TB
- File System: XFS/EXT4 (Linux)
- LUN Utilization: Each of the 12 LUNs utilized up to 70%
- Issue: Missing LUN headers on all LUNs, impacting VM accessibility
Issue:
Data Recovery Actions & Approach:
Stellar Data Recovery executed a comprehensive recovery plan tailored to the matrimonial client’s specific requirements:
- Thorough Assessment: Analyzed the intricate server architecture to devise an effective recovery strategy.
- LUN Header Reconstruction: Implemented specialized techniques to reconstruct missing LUN headers is crucial for VM recovery.
- VM Disk Recreation: Precisely recreated VM disks to restore essential personal data, including photos and videos.
- RAID 5 Reconstruction: Ensured seamless data restoration within the RAID 5 configuration.
- Rapid Execution: Recovered critical VMs within a tight timeframe.
Data Recovery Success:
- Successful Restoration: All 50 vital VMs were recovered, safeguarding personal data crucial for matchmaking services.
- Recovery Duration: Timely recovery executed within the required timeframe, minimizing downtime and operational disruptions.
Conclusion:
The successful recovery of the client’s vital VMs highlights the indispensable role of professional data recovery services in mitigating the impact of unforeseen server crashes. Stellar Data Recovery's adept handling of this complex data recovery challenge reaffirms the importance of partnering with trusted experts to safeguard critical digital assets. This case study exemplifies how proactive data recovery measures can safeguard business continuity and uphold service excellence in the face of unexpected setbacks.
Statement from the customer
"Stellar Data Recovery's expertise was crucial in saving our operations after a major server crash. Their prompt and efficient recovery of our VMs ensured minimal disruption and allowed us to continue serving our clients seamlessly."
Business Need
The matrimonial service provider urgently needed to recover 50 TB of data from 12 LUNs after a severe server crash threatened their matchmaking services.
Solution Approach
- Assessed the damage and reconstructed missing LUN headers.
- Recreated VM disks and restored essential data.
- Rebuilt the RAID 5 configuration and executed recovery promptly.
Result
All 50 VMs were successfully recovered, minimizing downtime and preserving critical data. Stellar’s timely intervention ensured continued service and operational stability.
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