Case Study
Overview:
This case study documents the steps followed by Stellar’s data recovery experts to recover data from and rebuild a RAID 1 Server with two physically damaged drives.
Client Background:
A leading IT company specializing in software and IT solutions faced a crisis when two hard drives in their RAID 1 configuration failed due to physical damage. The NAS storage system contained critical data, including an essential SQL database. The company urgently needed to recover the database to avoid any operational delays.
Problem Statement:
Although the RAID 1 configuration offers redundancy, the failure of both drives meant that the company could no longer access their vital SQL database and other files. The degree of physical damage added a lot of complexity to the recovery process.
System Specifications:
- Device Type: NAS Storage
- RAID Configuration: RAID 1 with 2 x 2 TB HDDs
- File System: NTFS
- Issue: Physical damage to 2 HDDs
- Affected File Types: SQL Database
Stellar’s Approach to Data Recovery
1. Diagnosis & Assessment:
- Stellar’s experts assessed the damage and analyzed the RAID 1 array and NTFS file system to determine the best recovery approach.
2. Cloning Affected Drives:
- To avoid further data loss, the team performed sector-by-sector cloning of the damaged drives, ensuring the integrity of the data was maintained during the recovery process.
3. RAID 1 Rebuild:
- Stellar’s engineers carefully rebuilt the RAID 1 array, restoring data redundancy and enabling access to the files stored on the NAS system.
4. SQL Database Recovery:
- They zeroed in on recovering the SQL database and other crucial files, ensuring the most critical data was fully restored and functional at the earliest.
5. Data Recovery:
- 1.5 TB of vital data was successfully recovered, including the SQL database and other critical business files.
6. Testing & Verification:
- Extensive testing was conducted to ensure the recovered data was intact, accessible, and usable, guaranteeing that the company's operations could continue seamlessly.
Outcomes:
- The client was able to access all of their lost data and resume operations with minimal downtime. The entire recovery process was executed smoothly and swiftly, leaving the organization better prepared for any future data issues. Additionally, the company now has a clearer understanding of how to protect and safeguard its data moving forward.
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Preventive Tips
1. Regular Data Backups:
Ensure you’re saving copies of your important files in different places, like the cloud or an external drive, to avoid data loss.
2. Check Drive Health Often:
Keep an eye on your drives for any signs of failure to prevent unexpected issues.
3. Double-Check RAID Setup:
Make sure your RAID is configured correctly and running smoothly, as it’s designed to protect your data.
Statement from the customer:
"We are thankful to Stellar Data Recovery for recovering 100% of our lost data after two hard drives in our RAID 5 setup sustained physical damage. Given how important it was for us to not have any downtime, their professional worked 24/7 till our server was fully restored."
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