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FAQ's

How to renew your existing Stellar Data Recovery software?

Stellar Data Recovery software licenses are available for 1 month or 1 year period for Indian Customers. There is no automatic renewal of the software. If you are looking to renew your existing software license; this self-help module is for you. Kindly note this application is only available for India market and for Indian customers.

Now all Indian customer can renew their existing Stellar Data Recovery with this self – help module. Follow these steps to Renew your existing Stellar Data Recovery software.

(Kindly note you can use this module for all are products which are available in India)

Steps to renew your existing Stellar Data Recovery software

  1. Search your previous license details – You can search by your existing order number; or if you do not remember your order number; make search via your email id or via registered phone number.
  2. Your old order details will be visible to you on next screen. You can find details of your previous order. ( Order number, product name, date of purchase and amount which you have paid for your license).
    Also you can see the best offers available to renew your existing software license. You can renew the same license or you can upgrade your old license to a higher version. Also these are special discounted prices; which is offered only to existing customers.
  3. Select the product; proceed to checkout and pay license renewal charges.

How to upgrade your existing Stellar Data Recovery software?

In some cases, customers buy wrong product by mistake; and there is a need to upgrade your lower variant license to a higher variant. This self- help module can also help you in upgrading your Stellar Data Recovery software license.

Follow these steps to upgrade your existing Stellar Data Recovery software.

Steps to upgrade your existing Stellar Data Recovery software:

  1. Search your previous license details – You can search by your existing order number; or if you do not remember your order number; make search via your email id or via registered phone number.
  2. Your old order details will be visible to you on next screen. You can find details of your previous order. ( Order number, product name, date of purchase and amount which you have paid for your license).
    Also you can see the best offers available to upgrade your existing software license. Also upgrade of Stellar Data Recovery software is available at special discounted prices.
  3. Select the product; proceed to checkout and pay license renewal charges.

How license will be delivered to you?

Your new software renewal license key will be delivered to you on your registered email. You should receive the activation key along with latest version of software download link.

What license types and usage are available for stellar software?

Stellar software are available in following licensing options:

  1. Monthly License: – Option available for selected stellar softwares. The monthly licenses is valid for 1 month from the date of purchase. You can upgrade your exiting license to annual license any time.
  2. Annual License: The softwares are available under annual license are valid for 1 year from the date of purchase. The customers can renew their licenses during or after the expiry of license. With the yearly licenses, customers can receive free software updates and free technical support .
    Also you can see the best offers available to renew your existing software license. You can renew the same license or you can upgrade your old license to a higher version. Also these are special discounted prices; which is offered only to existing customers.
  3. Lifetime License This license type allows user to use the software for its life time with making payment 1 time. We provide technical support for lifetime licenses 1 year and we charge a nominal price to receive software update.
Can I transfer my existing stellar software product license to another stellar software license?

Yes, you can transfer your existing product license with other product variant (Within 7 days of purchase). The customer has to pay additional amount as per the required license change.

I have purchased stellar data recovery for windows in 2018, can I go for renewal?

Yes, all our existing customers can opt for stellar data recovery software renewal. The customer has to share his/her old order id, email id or phone number. Once we have the information verified of the previous purchase the customer can buy license of his/her choice.

What is the difference between free updates and license upgrade mean?

All our software licenses come with update wizard, which means you can update the software for any minor algorithm update. Alternately, you can check for minor updates manually by clicking the Check for updates now button. In case of major upgrades, you need to contact stellar technical support for further assistance (keep your order number handy while contacting technical support).

You can contact technical support at help@stellarinfo.com or support@stellarinfo.com

Support:

You can always contact us for any Technical help at 1800 102 3232; or write to us at help@stellarinfo.com

This self-help option is very useful if you are looking to renew or upgrade your Stellar Data Recovery license.